A woman is yelled at by a McDonald’s drive-thru employee in viral TikTok video: “You f***ing b***h!”

Watch: A woman is yelled at by a McDonald’s drive-thru employee in viral TikTok video, “You f***ing b***h!”
Ten minutes before closing, the woman ordered large fries and the drive-through attendant lost his temper.

In a popular TikTok video submitted by user @hails.mae, a McDonald’s employee can be heard using foul language at the customer. The woman asked him to add large fries to her order, which had cost $61.30, and he angrily replied. The clerk snapped, “You know we’re closing in about 10 minutes you f*****gb***h. Come on,” showing his anger. The video was created as a joke, it was later discovered.

The video had around 8 million views when it was first posted in late 2020. Since then, people have shared the video countless times and reacted to it in a variety of ways. Recently, TikToker reposted the video, which received almost a million views. While many berated the employee for his actions, others expressed sympathy for him, understanding the exhaustion that hospitality workers experience.

A customer receives his order from a McDonald’s drive-through employee February 9, 2009 in San Francisco, California. McDonald’s, a fast-food company, reported a 7.1 percent increase in same-store sales in January as consumers sought cheaper food options amid the slowing economy.

@hails.mae added two videos to TikToker. First, she prompts the cashier to add “large fries” to her current order. The employee then yells at the woman and, in not-so-nice terms, tells her that they have to close in ten minutes. The second video uploaded by the same user suggests that the first was a hoax and that the TikToker had actually instructed McDonald’s employees to be awkward towards her.

Public opinion on the viral video was divided, with many criticizing the employee’s rudeness. One guy said: “Should never communicate with anyone like that. Always be friendly.” He must be fired, it’s his job, said one person who called for his release. Another person wrote: “I sincerely hope he was one of her friends pranking her but if not he should be fired. Customers are sometimes prioritized in such situations.”

A cashier calls a customer at a Kroger grocery store in Houston, Texas, on July 15, 2022. According to the Department of Commerce, retail sales in the United States rose 1.0% in June as customers increased spending on a variety of products including furniture, groceries and gas.

The worker felt sorry for others. I really feel his fear, one person replied. “Bro articulated what everyone was thinking,” added another.

Another viewer offered his help by writing: “ANYONE moving anywhere up until the last 15 minutes of lockdown is wrong for me lol” to show his support.

The question of whether “the customer is always right” is one that can never be resolved. People in retail and hospitality often talk about their difficult experiences. In fact, burnout happens to them quite often. Irritability, mood swings and depression are symptoms that are present. They express frustration with their laziness and lack of motivation. Employers should be aware of these burnout symptoms and take preventive measures to ensure the overall well-being of those they serve.